Refund policy
Carnivoro Fitness LLC Return and Refund Policy
At Carnivoro Fitness LLC ("Carnivoro Fitness", "we", "us", "our"), we are committed to providing high-quality products and ensuring customer satisfaction with every purchase made through our website www.carnivorofitness.com or other authorized sales channels.
1. Eligibility for Returns
1.1. Products purchased from Carnivoro Fitness LLC may be returned within 30 calendar days from the date of delivery for a full refund or exchange, subject to the conditions outlined below.
1.2. Returns are accepted for products that are:
- Unused and in their original condition.
- In original packaging with all tags, labels, and accessories intact.
1.3. Certain products may have specific return conditions (e.g., apparel, supplements); details are provided on product pages where applicable.
2. Return Process
2.1. Return Authorization: To initiate a return, customers must contact Carnivoro Fitness LLC Customer Service via:
- Phone: +1 470 449 9391
- Email: info@carnivorofitness.com
- Online Form: Available on our website under "Contact Us".
2.2. Provide order number, product details, and reason for return.
2.3. Upon approval, a Return Merchandise Authorization (RMA) number will be issued.
2.4. Return Shipping: Customer is responsible for return shipping costs unless the return is due to an error by Carnivoro Fitness LLC (e.g., wrong item shipped).
- Use a trackable shipping method.
- Include RMA number clearly on packaging.
3. Refund Process
3.1. Refund Eligibility: Refunds are issued for the original product price and applicable taxes.
- Shipping costs are non-refundable except for erroneous shipments by us.
3.2. Refund Method: Refunds are processed via original payment method within 5-7 business days after receipt and inspection of returned product.
3.3. Notification of refund will be sent via email.
4. Exchanges
4.1. Exchanges are allowed for same product in different size/color if available.
4.2. For exchanges, follow return process; indicate exchange preference when contacting customer service.
4.3. Customer pays shipping for exchange unless error was made by Carnivoro Fitness LLC.
5. Non-Returnable Items
5.1. Final Sale Items: Marked as "Final Sale" are non-returnable.
5.2. Digital Products: Downloads, subscriptions typically non-returnable.
5.3. Clearance Items: May have restricted return policies; check product details.
6. Damaged or Defective Products
6.1. Report damaged/defective items within 5 days of delivery.
6.2. We may request photos/evidence; replacement or refund may be offered.
7. Cancellations
7.1. Orders may be cancelled before shipment; contact customer service promptly.
7.2. Post-shipment, standard return policy applies.
8. Contact Information
Carnivoro Fitness LLC
19 Sunrise Cir, Carrollton, GA, 30117, USA
Phone: +1 470 449 9391
Email: support@carnivorofitness.com
9. Policy Updates
We reserve the right to update this Return and Refund Policy; changes are effective immediately upon posting on our website.